On November 3, 2006, three days ago, the Seattle Times reported that four laptops were stolen from the Starbucks Seattle headquarters containing personal data on 60,000 present and former employees. Today, I received a letter from their VP of Information Management, Elizabeth King, informing me that my private information, including my name, and social security number was on one of these retired laptops stolen. Your identity has been stolen, and we just wanted to send you this black and white unsigned letter without an apology. What the FTC?
The letter goes on to explain that I need to visit a site on how to protect myself on identity theft, and that if I have any other questions to visit a partner information site. Second, they have suggestd that I enroll in an Equifax Credit Watch Monitoring System, sponsored by Starbucks and Equifax, to install a warning system on personal credit changes. Thanks.
Before I go on my rant did you know that Washington is ranked No. 7 in the nation for reported identity-theft cases? Nearly 6000 residents were victims last year alone, and those were just the people we know about. Starbucks discovered that the out-of-use laptops were missing on Sept.6, 2006, but they waited two months before they sent out notifications.
I have a few questions:
- Why would the personal information of 60,000 employees, including their social security numbers, be stored on four unsecured mobile computers?
- If the information is data sensitive why were the computers only password protected, but not encrypted? I know Starbucks has heard about the Washington Data Breach Notification Law.
- Why would I register or enroll in a service to protect my credit, and identity, with Starbucks or Equifax?
- Why are they only offering this monitoring service for one year? We have to protect our identity from here on out.
- The security breach has not been posted on their main site. Why?
So what now? As you can see I have several questions, and I left a message for Elizabeth King at Starbucks HQ. I don't think they are going to give me a call back. The operator said something like, "...oh are you calling about that thingy in the news?" Awesome.

Hey, I never said that I was the only one upset.